How SystemDown handles information
SystemDown is committed to handling personal and operational information responsibly. This policy explains the limited circumstances in which we collect, use, retain, and protect data related to our website, inquiries, and authorized engagements.
We collect only the information necessary to operate the website, respond to legitimate inquiries, and fulfill authorized security engagements. We do not sell personal information, and we do not use client or engagement data for unrelated marketing purposes.
This policy may be updated over time. Material changes will be reflected on this page and communicated where appropriate.
Contact and inquiry data
When you request an engagement, contact us through the website, or reach out by email, we may collect your name, company, role, email address, phone number, and the details of the engagement inquiry you share with us.
Operational and technical data
We may log website traffic patterns, basic device and browser information, and the date, time, and source of inbound messages to help us deliver secure, reliable communication and evaluate service quality.
Engagement records
For authorized security engagements, we may retain records necessary to manage scope, approvals, findings, remediation guidance, and follow-up communications in accordance with the engagement agreement.
- Respond to inquiries, scope engagements, and coordinate authorized work.
- Provide security-related communications, including confirmation of receipt, follow-up, and remediation planning.
- Improve site reliability, usability, and the quality of our internal operations.
- Protect our systems, clients, and partners from abuse, fraud, and unauthorized access.
Retention and security
We retain data only as long as needed to satisfy legal requirements, deliver authorized services, or maintain operational records associated with an engagement. When records are no longer necessary, we securely delete or anonymize them where feasible.
We apply administrative, technical, and organizational safeguards intended to reduce the risk of unauthorized access, disclosure, or misuse. No system is completely immune to compromise, but we design our processes to minimize exposure and respond quickly to incidents.
Your rights and contact
If you are a contact, client representative, or website visitor, you may request clarification about the personal information we hold, ask for corrections, or request deletion where applicable and lawful. We can also help you understand how data is used in relation to an engagement.
For privacy requests or questions, reach out to security@systemdown.net.